Issue1: When we run create accounting program payment not getting accounted and error message showing cash clearing account not assigned

Solution: Assign cash clearing A/c to Bank Account and then we ask the user to run create accounting program so that it got accounted.

Issue2: User not able to create invoice for supplier but PO already created for same supplier.

Analysis: While creating supplier user forget to enable payment purpose at address and site level

Solution: Payment purpose at address and site level.

Issue3: Request for new tax code creation

Solution: Prepare a template to get details from use and get approval from the super user and define

Tax code

Issue4: Defining accounting segment values

Define Security rule

Defining CVR rules

Issue5: Unable to add bank statement lines manually to imported bank statement

Solution: Enable allow adding lines imported statement in system parameters.

Issue6: There are 10 assets under one corporate book in which user want to calculate depreciation for 7 assets

Solution: [  ] à(disable) depreciation check box at asset workbench for which depreciation should not calculate.

Issue7: Invoice not getting validated

Analysis: Quantity Received hold is placed on invoice, customer using 3 way matching, but still receiving transaction not created in oracle for this PO, hence it could not be validated.

Solution: Require to update received qty for this PO. So this invoice will get validated

Issue8: Not able to account payment document when I tried from action window of payment work bench

Analysis: Associated invoice not accounted hence payment not getting accounted

Solution: Account the invoice and then account payment

                                                                                                                   

Issue9: 2 Journals are not getting posted when auto post program run

Analysis: Journals are created after program completion that is at 11.00 pm

Solution: We asked user to wait until next run so that it will get posted

Issue10: AP invoice accounting status not updated to ‘yes’ still it is showing ‘no’ for one invoice

Analysis: We are able to see JE for invoice when we checked view accounting from invoice screen, so the problem with only status

Solution: As it seems data corruption issues, we logged a ‘SR’ with oracle, they have provided data fix. The issue has been resolved.

Issue11: Bank statement line status not updated to ‘Reconciled’, when we reconcile for payment document still it is showing ‘unreconciled’ status

Solution: - As it seems data corruption issues we logged a ‘SR’ with oracle, they have provided data fix, then the issue has been resolved. {All things in AP payment document and Bank Statements}

Issue12: There is difference between AP and GL when we reconcile GL balance is greater than AP trial balance report

Analysis: This difference is because of manual JE which is created by another user for adjustment purpose

Solution: We informed to user, so that it has been resolved after reversing JE

Issue13: There are 5 assets under one asset category. Now user is requesting to change asset cost account in asset category

Solution: 1. Create new category (New Asset Account)

    2. Perform Mass Reclassification

Issue14: Expenses report not getting imported into AP as a invoice (Setup Related issue)

Analysis:-Home address not defined in employee record in HR, hence invoice had not been created

Solution: Address has been created in employee record after taking necessary approvals

Issue15: Cash A/C not updated in receipt class when user modified Cash A/C in Bank A/C

Solution: End date old receipt method in receipt class hen create new receipt method

Issue16: User requesting separate payment numbers for manual payments

Solution: Enable allow restricted to manual payment check box at payment document so that it can be used for only manual payments