Issue1: When we run create
accounting program payment not getting accounted and error message showing cash
clearing account not assigned
Solution: Assign cash
clearing A/c to Bank Account and then we ask the user to run create accounting
program so that it got accounted.
Issue2: User not able to
create invoice for supplier but PO already created for same supplier.
Analysis: While creating
supplier user forget to enable payment purpose at address and site level
Solution: Payment purpose
at address and site level.
Issue3: Request for new tax
code creation
Solution: Prepare a template
to get details from use and get approval from the super user and define
Tax code
Issue4: Defining accounting
segment values
Define Security rule
Defining CVR rules
Issue5: Unable to add bank
statement lines manually to imported bank statement
Solution: Enable allow
adding lines imported statement in system parameters.
Issue6: There are 10
assets under one corporate book in which user want to calculate depreciation
for 7 assets
Solution: [ ] à(disable) depreciation
check box at asset workbench for which depreciation should not calculate.
Issue7: Invoice not
getting validated
Analysis: Quantity
Received hold is placed on invoice, customer using 3 way matching, but still
receiving transaction not created in oracle for this PO, hence it could not be validated.
Solution: Require to
update received qty for this PO. So this invoice will get validated
Issue8: Not able to account
payment document when I tried from action window of payment work bench
Analysis: Associated invoice
not accounted hence payment not getting accounted
Solution: Account the
invoice and then account payment
Issue9: 2 Journals are
not getting posted when auto post program run
Analysis: Journals are
created after program completion that is at 11.00 pm
Solution: We asked user
to wait until next run so that it will get posted
Issue10: AP invoice
accounting status not updated to ‘yes’ still it is showing ‘no’ for one invoice
Analysis: We are able to
see JE for invoice when we checked view accounting from invoice screen, so the
problem with only status
Solution: As it seems data
corruption issues, we logged a ‘SR’ with oracle, they have provided data fix.
The issue has been resolved.
Issue11: Bank statement line
status not updated to ‘Reconciled’, when we reconcile for payment document
still it is showing ‘unreconciled’ status
Solution: - As it seems data
corruption issues we logged a ‘SR’ with oracle, they have provided data fix,
then the issue has been resolved. {All things in AP payment document and Bank
Statements}
Issue12: There is difference
between AP and GL when we reconcile GL balance is greater than AP trial balance
report
Analysis: This difference
is because of manual JE which is created by another user for adjustment purpose
Solution: We informed to
user, so that it has been resolved after reversing JE
Issue13: There are 5 assets
under one asset category. Now user is requesting to change asset cost account
in asset category
Solution: 1. Create new category
(New Asset Account)
2. Perform Mass Reclassification
Issue14: Expenses report not
getting imported into AP as a invoice (Setup Related issue)
Analysis:-Home address
not defined in employee record in HR, hence invoice had not been created
Solution: Address has been
created in employee record after taking necessary approvals
Issue15: Cash A/C not updated
in receipt class when user modified Cash A/C in Bank A/C
Solution: End date old
receipt method in receipt class hen create new receipt method
Issue16: User requesting
separate payment numbers for manual payments
Solution: Enable allow
restricted to manual payment check box at payment document so that it can be
used for only manual payments
